Refund policy

Return & Exchange Policy

At Elisa Fur, we want you to shop with confidence and peace of mind. We understand that choosing the right size, color, or style online can sometimes be difficult. If your order is not quite right, our team will be happy to assist you with the return or exchange process.

14-Day Returns & Exchanges

You may request a return or exchange within 14 days of delivery.

To be eligible for a return or exchange, the item must:

Be unworn and unused
Be unwashed and in its original condition
Have all original tags attached
Be returned with its original packaging and any included accessories
Have no signs of wear, stains, odors, perfume, makeup, alterations, or damage

Please contact Elisa Fur before sending any item back. Returns sent without prior authorization may not be accepted.

Exchanges

If you would prefer a different size, color, or style, please contact us within 14 days of delivery.

We will be happy to assist you with an exchange, subject to availability.

If there is a price difference between the original item and the replacement item, the difference will be charged or refunded accordingly.

All returned items must first be received and inspected before an exchange is approved.

Refunds

Once your returned item has been received, it will be inspected to ensure that it meets our return conditions.

Approved refunds will be issued to the original payment method.

Please allow approximately 7–10 business days for your bank or payment provider to process the refund after it has been approved.

Original shipping costs are non-refundable.

Non-Returnable Items

The following items are not eligible for return or exchange:

Custom-made items
Personalized items
Made-to-measure items
Clearance or discounted items
Final Sale items
Gift cards

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or is not the item you ordered, please contact us within 48 hours of delivery and provide clear photos of the item and packaging.

If the issue is confirmed to be an error or defect on our part, Elisa Fur will cover the approved shipping and related costs.

Please note that natural variations in genuine fur are not considered defects. Because genuine fur is a natural material, variations in color, texture, density, and pattern can occur from one piece to another.

Return Shipping & Customs

For approved orders, Elisa Fur covers the initial shipping and applicable customs costs according to our shipping policy.

For customer-requested returns, the costs originally paid by Elisa Fur for shipping, customs duties, taxes, return transportation, or other related charges may be deducted from the refund.

These deductions will be limited to the actual costs incurred.

If the return is due to an error by Elisa Fur, such as receiving an incorrect or defective item, these costs will not be charged to the customer.

We strongly recommend using a trackable shipping service when returning an item. Elisa Fur is not responsible for return packages that are lost or damaged while being shipped back to us.